Back Office &Transactional Processing

Deliver on your brand

Integrate back-office functions like account management and payment processing with frontline customer engagement to deliver seamless, consistent, and efficient support throughout the entire customer lifecycle.

Domain Expertise

Our domain experts, many with certifications in FINRA, ABA, CRA, Series 6&7 and FCRA, work across a spectrum of banking sub-domains and horizontals. We have deep analytical experience in the Loan Modification-Fraud Detection area.

Transformation-driven Solutions

Our solutions reduce costs through process reengineering and process rationalization. We deploy flexible platforms with the ability to interact with a host of upstream and downstream applications.

The pitfalls of neglecting back-office functions

Companies who neglect to invest in integrating back-office operations with front-office CX risk a failure to deliver on brand promises and customer service expectations.

Advantage

Regulatory Know-how

We have partnered with the Mortgage Bankers Association and BankersEdge to build domain expertise in US mortgage operations and regulations. We have developed in-house tools such as the Zero Surprise Toolkit and Risk Watch Portals to help create a culture of compliance.

Flexibility in Service Offerings

Our models are customized and flexible, much like the age we live in. We understand the needs of the banking and financial services industries. Third-party outsourcing, JV, BOT, virtual captive, consulting engagements, bundled services are a few of the bouquet of models amenable to engaging with us.

Online brand safety

Protect your business and customers with comprehensive Trust and Safety solutions that combine AI, machine learning, and human validation.